Refund policy


Last Updated: December 10, 2023

Thank you for shopping with DIPPINDOTTY.
This policy covers all purchases. Digital products and physical products follow different rules. Please read the section that matches what you bought. By buying from us you agree to this entire policy. 

DIGITAL PRODUCTS & GIFT CARDS

(Avatars, assets, models, artwork, digital downloads, gift cards)

Digital goods are non-tangible and delivered electronically. Because of their nature, this limited refund policy strictly governs any refund requests. By completing a purchase from DIPPINDOTTY, you acknowledge that you have read, understood, and fully agree to be bound by this policy. No exceptions, workarounds, or alternative interpretations will be accepted.

Refund window

Refund requests may be submitted only within 3 calendar days from the exact date and time of purchase. Requests received after this period are automatically ineligible and will be denied without review.

Strict Eligibility Criteria 

A refund will be considered only if all of the following conditions are met with no exceptions:
  • You have not downloaded, accessed, viewed, opened, copied, shared, transferred, installed, or used the digital goods in any way, shape, or form (including partial access, preview, or any system-logged interaction).
  • You provide a clear, specific, and verifiable reason for the request (general dissatisfaction, change of mind, or “did not like it” are not valid reasons).
  • The request is submitted within the 3-day refund period using one of the official methods below.
  • You have not violated any part of DIPPINDOTTY’s Terms of Service, license agreement, or this refund policy.

     

DIPPINDOTTY alone determines whether these criteria have been met. Any evidence of download, access, or use (including server logs, download records, account activity, or file access timestamps) permanently voids eligibility.

Non-Eligible Items / Automatic Denial

The following are never eligible for a refund under any circumstances: Any digital product that has been downloaded, accessed, viewed, or used in any manner.

Products purchased where the buyer has breached DIPPINDOTTY’s Terms of Service, license agreement, or this policy. Items explicitly marked as non-refundable at the time of purchase. Requests submitted after the 3-day period. Requests that fail to include all required information.

Attempts to circumvent this policy through false statements, multiple accounts, chargebacks without prior contact, or any other method.


Refund Request Process 

There are only two official methods to request a refund. Informal messages, social media, or other channels will not be considered.
a. Email (standard processing)
Send an email to customerservice@dippindotty.com with the exact subject line: Refund Request.
b. Discord Support Ticket (priority processing)
Join the official Discord server at https://discord.gg/dippindots/ and open a support ticket in the designated channel.

In both cases you must include all of the following or the request will be rejected: 
  • Full order number
  • Exact purchase date and time
  • Complete list of items purchased
  • Detailed, specific reason for the refund request
Any additional relevant information requested by support We will review complete requests and respond within 1–2 business days (email) or 12–24 hours (Discord ticket). Incomplete submissions receive no response until corrected.

Refund Approval & Processing

If (and only if) your request is approved under the strict criteria above, the refund will be issued to the original payment method. Processing time after approval depends on your payment provider and is outside DIPPINDOTTY’s control. No alternative refund methods (store credit, different accounts, etc.) will be offered.

Refund Denial 

DIPPINDOTTY reserves the absolute right to deny any refund request that does not fully meet every eligibility requirement or that attempts to circumvent this policy. A denial decision is final. Where appropriate, a brief explanation will be provided.

Policy Modifications

DIPPINDOTTY reserves the unilateral right to modify, update, or replace this limited refund policy at any time without prior notice. The version posted on dippindotty.com at the time of purchase is the governing version. Continued use of our services after any change constitutes acceptance of the revised policy.

PHYSICAL PRODUCTS

(Clothing, trinkets, and other real items that ship to you)

These can be returned under strict rules.

Return window

You have 3 calendar days after the package is delivered to start a return request.
The clock starts on the day the carrier marks it as delivered.

How to start a return (you must follow these steps)
  1. Email customerservice@dippindotty.com within the 3-day window.
  2. Tell us your order number, what you want to return, and why.
  3. Wait for our reply.
Only after we approve your request will we email you the return address and instructions.
  • Do not ship anything until you get that email.
  • Packages sent without approval will be refused and you will get no refund.
  • We never post our return address publicly.
What the item must look like
  • Unused, unworn, unwashed
  • All original tags still attached
  • In the original packaging
  • You must have proof of purchase (order number)
Customers are responsible for return shipping costs.

We are not responsible if the package gets lost. 

A 10% restocking fee is taken out of every approved refund.

Items that can never be returned:
  • Digital products
  • Gift cards
  • Custom / personalized items
  • Personal care goods
  • Anything marked final sale

Damaged, defective, or wrong item

Please inspect your order upon arrival and contact us right away if your item is defective, damaged, or incorrect so we can resolve the issue promptly

Exchanges

If you would like a different item, you may return your original item (subject to the 10% restocking fee) and place a new order once your return is accepted.

Final Acknowledgment

By purchasing any digital goods from DIPPINDOTTY you confirm that: You understand digital products are generally non-refundable once delivered or accessed. You accept that DIPPINDOTTY’s determination of eligibility is final and binding. You will not attempt chargebacks, disputes, or any other external process without first following this policy in full. Unauthorized chargebacks may result in permanent account termination and collection efforts.

Questions? 

  • Digital products → customerservice@dippindotty.com or Discord ticket
  • Physical products → customerservice@dippindotty.com
DIPPINDOTTY
dippindotty.com
https://discord.gg/dippindots/